SAP C_C4C14_1811 dumps

SAP C_C4C14_1811 Exam Dumps

SAP Certified Application Associate - SAP Service Cloud 1811
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Exam Code C_C4C14_1811
Exam Name SAP Certified Application Associate - SAP Service Cloud 1811
Questions 155 Questions Answers With Explanation
Update Date April 16,2024
Price Was : $81 Today : $45 Was : $99 Today : $55 Was : $117 Today : $65

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SAP C_C4C14_1811 Sample Questions

Question # 1

How do you enable use of the Resource Scheduler in SAP Cloud for Service?

A. Maintain a setting in the item processing types
B. Define time types in fine-tuning
C. Schedule mass release of assignments
D. Activate business configuration in scoping



Question # 2

What activities do you perform in the Administrator work center to enable a new social media channel? Note: There are 3 correct answers to this question.

A. Set up access to social media account
B. Create and schedule social media import run
C. Set up service level determination for social media channel
D. Maintain Next Ticket configuration
E. Select the channel type



Question # 3

Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

A. Campaigns
B. Business configuration
C. Personal addresses and contacts
D. Discount list
E. Account hierarchies



Question # 4

Which item types can you use in installed bases? Note: There are 3 correct answers to this question.

A. Warranty
B. Product
C. Registered product
D. Text
E. object



Question # 5

Which field is used for sending a spare parts confirmations from a SAP Cloud for Customer work ticket to SAP ERP?

A. Target quantity
B. Planned quantity
C. Actual quantity
D. Consumed quantity



Question # 6

Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?Note: there are 2 correct answers to this questions.

A. Internal order
B. Debit memo request
C. Contract
D. Sales order



Question # 7

When would you implement the approval function in SAP Cloud for customer? Note: There are 2 correct answers to this question.

A. You want another user to view a business object before it can be processed further.
B. You want to define multiple review steps for the same business object.
C. You want to define multiple review processes for the same business object
D. You want the direct approver of a business object to be the reporting line manager.



Question # 8

How do you maintain a service catalog after you have released it?

A. You delete the current catalog and create a new catalog
B. You create a new version of the current catalog
C. You change the usage of the current catalog
D. You update the structure of the current catalog



Question # 9

What can you use to control use privileges in Sap Cloud for Customer Note: There are 3 correct answers to this question.

A. Code list restriction
B. Business role
C. Work center view
D. Business configuration
E. Approval process



Question # 10

Which of the following prepackaged mashups exist for SAP Cloud for customer?

A. Hotmail
B. Mind touch
C. SAP Jam
D. Google Maps



Question # 11

A user is assigned two work centers that contain the same view. In the first work center.  the user has unrestricted read and write access. In the second work center, the user had read only access.  Which access rights does the user get for this view in both work centers?

A. Restricted read and write access
B. Unrestricted read and write access
C. Only restricted write access
D. Only unrestricted write access



Question # 12

Which actions can you perform when you maintain organizational work distribution rules? Note: There are 2 correct answers to this question.

A. Upload
B. Delete
C. Copy
D. Download



Question # 13

For which of the following reasons would you create a business role? Note: There are 3 correct answers to this question.

A. You want to perform fine-tuning activities.
B. You want to standardize system access
C. You want to make custom reports available on the home page
D. You want to set up a service agent for an administrator
E. You want to restrict drop-down list values for a specific group of users.



Question # 14

You want to send automatic email responses to your customer when a service advisor is assigned to an incoming complaint  The email responses should use your company branding template.  Which of the following steps must you perform in SAP Cloud for customer to achieve this workflow requirement?  Note: There are 2 correct answer to this question.

A. Define a rule for the individual Customer business object
B. Define notification placeholders
C. Define a condition for the agent field
D. Define the rule type as an alert



Question # 15

When would you implement the Approcal function in SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A. You want another user to review a business object before it is processed further
B. You want an administrator to activate a custom business object
C. You want to define multiple review steps for the same business object
D. You want to define multiple review processes for the same business object



Question # 16

Which of the following actions can you perform with the Administration Adaptation function? Note: There are 3 correct answers to this question.

A. Change my settings
B. Assign a page layout to achieve dynamic user interfaces
C. Create an extension field and define its properties
D. Edit custom forms and reports
E. Disable Key User properties



Question # 17

You create a ticket and the warranty is NOT determined in a service ticket. What must be the Uncovered incident category?

A. Product category
B. Cause category
C. Incident category
D. Resolution category



Question # 18

Which of the following elements is optional when you configure a service level?

A. alert when overdue
B. Priority ticket
C. type of service
D. Net labor time



Question # 19

Which of the following options need to be considered before you use the data migration templates? Note: There are 3 correct answers to this question.

A. The template structure is predefined and CANNOT be changed
B. There is a template available for each object that allows tool-supported migration
C. For each object to be migrated, the CSV fields must be mapped to the fields in the system
D. You can upload the data only once
E. You do NOT need to know the definitions of each of the fields



Question # 20

Which scoping element from customer care do you select to enable SAP JAM as a Knowledge Base in SAP Cloud for Customer?

A. Knowledge Base
B. Service request management
C. Service an repair
D. Communication for customer care



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