| Exam Code | 3313 |
| Exam Name | Avaya Aura® Contact Center Maintenance and Troubleshooting Exam |
| Questions | 63 Questions Answers With Explanation |
| Update Date | July 15,2024 |
| Price |
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Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?
A. Windows Event Viewer\Performance\Logs
B. Windows Event Viewer\Windows Logs\System
C. Windows Event Viewer\Windows Logs\Security
D. Windows Event Viewer\Windows Logs\Applications
E. Windows Event Viewer\Applications and Services Logs
A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display. When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?
A. The call is disconnected and you must refresh the Real-Time Display Report.
B. The call is removed from the utility and from the Real Time Display Report.
C. The call is removed from the utility but will remain on the Real-Time Display Report
D. The call is removed from the Real-Time Display Report and the call is disconnected.
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
A. Clear call from the utility and from Real-TIME Display Report.
B. Disconnect the call if one is present in the system.
C. View only those calls that are waiting in queue.
D. View all calls
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call. Which three statements regarding the Call by-Call report are true? (Choose three.)
A. If a call is queued and an announcement is played, the event will be included in the event column.
B. The Call-by-Call report can include several reporting intervals.
C. You can enable Call-by-Call statistics for reports on a per application basis.
D. The Call ID is the identifier that ties alt information together to produce the complete record for each
call.
The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file. What should you do next to completely resolve the issue?
A. Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B. Reboot the CCMS server.
C. Use the windows services utility to restart the MAS Configuration manager services.
D. Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.
In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?
A. CCT
B. SIP RTP
C. TAPI AnswerCall D TR87 AnswerCall
In a sip-enabled Avaya Aura® Contact Center (AACC) deployment, which component supplies call treatment and call progress tones to external callers?
A. SIP Gateway manager
B. Contact center Media services
C. Avaya Aura Media server
D. Session Manager
In a SIP environment, which component of the Avaya Aura® Contact Center (AACC) performs call signaling?
A. SIP Proxy Server
B. SIP Gateway Manager
C. SIP Computer Telephony Integration (CTI)
D. SIP Redirect Server
A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)
A. SIP Call Log ID
B. Customer Phone Number
C. CSTA/TR87 Call ID
D. SIP URI
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database. What is the first step in creating the connection to the database?
A. Click on Aliases
B. Click on Connect to
C. Click on AACC-DATABASE-CCMS D .Click on Startup
The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer. The Alarm Monitor automatically starts when you log into which utility?
A. Contact Center Manager Utility
B. Log Archiver Utility
C. Contact Center Server Utility
D. Process Monitor Utility
Which SIP component supports both H.323 and SIP protocol architecture, and which common media streaming protocol is supported?
A. SIP Gateway Manager with transport Layer Security (TLS)
B. Network Routing Service with TCP and UDP
C. Back to Back User Agent (B2BUA) with TLS
D. SIP Gateway with Real-Time Protocol (RTP)
E. SIP Redirect Server with RTP
The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing. Which three pieces of information is included in the logs? (Choose three.)
A. Severity
B. Event Session
C. Event ID
D. Event Class
When troubleshooting an Avaya Aura® Contact center High Availability (HA) system implementation, where can you view HA cluster switchover allowable variable information that displays pass or FAIL flags for the HA cluster?
A. SMMC System Tray > HA Cluster information
B. SMMC System Tray > Database information
C. SMMC System Tray > General information
D. SMMC System Tray > System information
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
A. CSTA/TR87 Call ID
B. AACC CDN
C .Avaya Aura Media server (AAMS) addresses
C. Customer telephone number
In an Avaya Aura® Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?
A. NCCT OI Service
B. NCCT Service
C. NCCT SMON
D. NCCT TAPI Connector
E. NCCTDALS
A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display. When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?
A. The call is disconnected and you must refresh the real-time Display Report.
B. The call is remove from the utility and from the real -time Display report.
C. The call is removed from the utility but will remain on the Real-Time Display Report.
D. The call is removed from the Real-Time Display Report and the call is disconnected.
The Avaya Aura® Contact Center installer initiates a series of individual application installations, with each one creating its own log file. If an application installation fails, which directory provides detailed logs on the installation failure?
A. C:Avaya\Logs\Sysops\MSiLogs
B. C: Avaya\Logs\Sysops\UniversalInstall
C. C: Avaya\Logs\Sysops\MSiLogs\ContactCenterManagerAdministration
D. C: Avaya\Logs\Sysops\MSiLogs\InstallLogs
On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?
A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
C. C:\Avaya\Logs\CCMS\SipMessages0.log
D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.logAnswer: D
In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM). For voice calls to be answered by the contact center, where are route point (CDNs) defined?
A. Avaya aura system Manager (SMGR)
B. Application Enablement services (AES)
C. Contact Center Administration Manager (CCMA)
D. Communication Control Toolkit (CCT)
