| Exam Code | 7492X |
| Exam Name | Avaya Aura® Call Center Elite Support Exam |
| Questions | 83 Questions Answers With Explanation |
| Update Date | July 15,2024 |
| Price |
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A customer has calls coming Into theircontact center constantly. They do not want their customers to be waiting long beforetheir call is answered, even ifIt is answered at a different site.Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)
A. Network Call Redirection
B. Look-ahead Interflow
C. Virtual Outflow
D. Enhanced Look-ahead Interflow
What is the process for routing calls to one or more networked locations that appear as single center called?
A. Virtual Site Routing
B. Multiple Routing
C. Best Service Routing
D. Interflow Routing
When deploying virtual environments, what factors should you consider for your virtual server?
A. Configure resources where the virtual appliances are on the same host if possible
B. Configure resources on as many separate partitions as possible
C. Configure resources for traffic or performance for an average day
D. Configure resources in a way that you can monitor their performance regularly
While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?
A. The caller hears the feedback that Is provided by the sending switch.
B. The caller always hears ringback.
C. The caller hears the feedback that is provided bythe receiving switch.
D. The caller always hears silence.
Which three statements about LAI requirements aretrue? (Choose three.)
A. Intelligently route calls among the call centers to achieve a better ACD load balance.
B. The receiving switchis able to accept or deny interflowed calls sent by the sending switch.
C. The routing of an incoming call to an external switch must beanswered at the originating switch.
D. Look-Ahead Interflow (LAI) improves call-handling capabilityand agent productivity for callcenters with multiple locations.
E. It Is able to use the adjust-by vector command to better manage EWT.
A customer wants to archive their log files using the Ttrace Log2Zip applicationWhich setting can they choose to archive their files?
A. The type of log file and the name
B. The period of time, the name, and the files to be archived
C. The size of the log file and which files to archive
D. The number of lines in the log and the commands
Which two vector variable types are strictly global in scope? (Choose two.)
A. stepcnt
B. dow
C. value
D. ani
E. collect
A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particulartype of alarm on the TTRace server.Which TTrace tool will accomplish this?
A. TTrace Config
B. TTrace Server
C. TTrace Console
D. TTrace Log2Zip
Whatare two call vectoring command failures for"adjunct routing"? (Choose two.)
A. The VDN's COR does not permit routing to the adjuncts applied destination.
B. The specified agent Is not logged into the specified split tor a direct agent call.
C. The VDN's COS-group does not have Console Permission set to y.
D. The CTI link can be any Identifier.
Given the following conditions:In the Business Advance configurationDuring agent surplus conditionsWHEN agents are availableThe agent selection method is PADWhen a call arrives, how will the Communication Manager interpret the highest priority calls?
A. As the highest skill level agent with the lowest occupancy
B. As the agent withthe lowest ratio of adjusted work time and target allocation for the skill
C. As the highest skill level, most idle agent
D. As the most idle agent, without regard to skill level
Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)
A. list trace VDN
B. list trace vector
C. display events
D. list trace station
A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.Which TTrace tool will accomplish this?
A. TTrace Log2Zip
B. TTrace Configuration
C. TTrace Server
D. TTrace Console
A customer reports that they have an active alarm. The alarm is from the Media Director and reads “DeviceMonitor Failure”.What should you advise the customer to do?
A. Check the License Director configuration and ensure the service is running
B. Restart and Stop the Media Director to resolve the error
C. Check the Media Director configuration and Avaya Aura® Communication Manager
D. Check the device exists in Communication Manager and that it is added in the AES Security database
What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)
A. Enables capital equipment expenditures
B. Divides up resources among different locations
C. Enables businesses to scale rapidly
D. Lowers operational expenses
E. Requires fewer servers
A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficientmanner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of whichsite is deemed "best".Which licensed feature must be activated to accomplish this?
A. BSR Usage Allocation Enhancements
B. ISDN/SIP Network Call Redirection
C. VDN Return Destination
D. BSR Local Treatment for IP and ISDN
Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)
A. It enables routing of calls to the agent that is most idle.
B. It dynamically matches a customer to an optimal agent.
C. It provides conditional routing of calls to agent queues.
D. It allows for dynamic reporting of call center activities in custom methods.
E. It uses advanced algorithms to efficiently route calls to agents.
How can an installer identify if a customer has the Call Center Elite package?
A. Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.
B. Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
C. Check the System-Parameters Customer-Options Form and look for the "EAS" field.
D. Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.
What property of the SET command makes the command unique when dealing with variables?
A. The SET command allows variables to be manipulated using arithmetic and string operators
B. The SET command allows you to place calls in a particular queue
C. The SET command allows a group of variables to follow a specific pattern
D. The SET command reassigns variables to new values during the process of a vector
If your software is not working, what is the best practiceto determine how to fix the concern?
A. Do a root cause analysis and gather information to solve the problem to prevent future Issues.
B. Use the nine disciplines associatedwith troubleshooting to identify and describe the problem.
C. The ability to get the software running immediately will solve all business needs.
D. Monitor logs and alerts for Information for a few months to determine the problem.
A company using Avaya Aura®Call Center Elite is experiencing problems configuring vectors. Thevectorisnot routing callsto a particular queue.Vectors arerouting calls to otherconfigurationqueues correctly.As a part of a good Global Support Services (CSS) methodology, what should the company do next?
A. Reduce or eliminate thebusiness Impact of the vector by testing the vectors.
B. Identify components where the queue isconfigured. Including the switch, the communication manager, and the programming of the vector, and formulate a hypothesis for testing.
C. Take corrective action for the vector configuration, by reviewing the current situation and modifying It until the vector queues calls properly.
D. Determine the frequency and severity of the Issue where the vector does not route calls properly
