| Exam Code | 1z0-1003-22 |
| Exam Name | Oracle Field Service 2022 Implementation Professional |
| Questions | 132 Questions Answers With Explanation |
| Update Date | July 15,2024 |
| Price |
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Which two are correct statements regarding Daily Extract file data configuration?
A. Separate Daily Extract files must be set up for data to be used in BICS and DBaaS.
B. Customized data sets can be created for individual instances of OFSC.
C. Data from a single data set can be configured to be extracted in any numberof Daily
Extract files
D. All data sets can be configured to include custom properties and fields.
E. Daily Extract files cannot be set up to extract data from multiple data sets
Which two statements are true regarding filter functionality within OFSC?
A. Filters can be created where only certain User Types can see and interact with them.
B. Filters can be used in conjunction with activities, resources, and inventory.
C. If an activity filterhas two conditions, then an activity must meet at least one of the
conditions in order to be filtered.
D. After a filter has been created and saved, you cannot change the entity to which it is
associated.
Which three Launch Conditions include configurable trigger thresholds?
A. 'Route is activated'
B. 'Route is not activated'
C. 'Next activity is about to start'
D. 'Estimated time of arrival has changed'
E. 'Service request is created'
F. 'Activity is not started after the ETA'
Which three Resource Type Roles can share work skills, inventory, and geolocation in teamwork?
A. Tool
B. Bucket
C. Organization Unit
D. Field Resource
E. Vehicle
Which two problems related to time slot-based quota can you overcome when using the based booking approach with customized booking Intervals?
A. quota for extended activities being consumed from a single, shorter time slot
B. managing quota and capacity for service windows
C. average quota and capacity calculation for time slots
D. overlapping time slots stranding quota
Which three options are valid 'Units of measure' in a Resource Type's[ 'LoadThreshold' section, that are used to determine how the icons are displayed in the Dispatch Console based on the resource's current load?
A. Overtime cost
B. Number of activities
C. Travel time cost
D. Working hours cost
E. Hours
F. Time percent
Your customer has technicians in the field and at times they need to move an activity to another technician using Collaboration. How do you enable this functionality for your customer?
A. Enable the 'Allow activity move via chat" for the"Technician" User Type.
B. Enable the "Allow activity move from non-scheduled pool to scheduled one" for the
"Technician" User Type.
C. Enable the "Allow activity reschedule / move to non-scheduled pool" for the "Technician"
User Type.
D. Enable the "Allow inventory move via chat" for the "Technician" User Type.
Identify three examples of how filters are utilized within Oracle Field Service Cloud.
A. Define activity and/or resource assignment preferences within Routing Plans.
B. Display only certain users within the Users screen.
C. Restrict the number of activities that appear on resources' routes.
D. Display only certain resources within the Daily view.
E. Display only certain activities or resources within the List View.
Your customer wants routing to estimate accurate travel times from their resources' home locations to their first activities of the daywhen making automated assignments. What two configurations are required to be in place to support this requirement?
A. Resource's "Start location" must be assigned for each weekday that routing should
assign resource work.
B. Resource's Home Zone Centermust be assigned for each weekday routing should
assign that resource work.
C. Resource's "Start location" must be configured as a shared location at the resource's
parent level in the resource tree.
D. The resource type setting "Working time includes travel to first activity" must be
selected.
Which two Resource Type roles offer the ability for routing to assign activities?
A. Vehicle
B. Field Resource
C. Tool
D. Bucket
E. Organization Unit
A customer wants to ensure that their OFSC users' passwords are unique and as secure as possible Which four options are available in OFSC for making passwords unique?
A. Password must contain upper and lowercase letters.
B. Password must contain special symbols.
C. Password must differ from old password.
D. Password must not contain more than X characters.
E. Password must not contain personal details.
F. Password must contain letters.
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?
A. Ensure that the assigned User Type has read/write access to the Filters configuration
screen.
B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User
Type.
C. Select the "Dynamic" option when specifying the filter conditions.
D. Deselect the "Dynamic" option when specifying the filter conditions.
Which option enables a user to enter a value of their choice when creating a filter for use within the OFSC management views?
A. Ensure that the assigned User Type has read/write access to the Filters configuration
screen.
B. Ensure that the filter is listed in the Restrictions and Filters section of the assigned User
Type.
C. Select the "Dynamic" option when specifying the filter conditions.
D. Deselect the "Dynamic" option when specifying the filter conditions.
A company has lunch activities that fall within an 11:15 AM to 12:45 PM time slot. They also often have late morning jobs that are 2-hours long in duration and are scheduled around 11 AM. They do not want the scheduled lunch activities to block these late morning jobs from being routed. What setting in the route plan is required tomeet this requirement?
A. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning
activities which are about to be late" to "Do not assign activities if mobile resource is
unlikely to arrive 120 > minutes before end of time slot".
B. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning
activities which are about to be late" to "Do not assign overdue activities and leave them in
the bucket"
C. Create a "Lunch" activity filter for activities in the routing bucket that should be assigned
and set the "Assigning activities which are about to be late" to "Do not assign overdue
activities and leave them in the bucket".
D. Create a "Lunch" activity filter for activities in existing routes and set the "Assigning
activities which are about to be late" to "Do not assign activities with more than 120
minutes overdue
An Oracle Field Service Cloud (OFSC) Enterprise customer has decided to provide their technicians with access to a map layer showing real-time traffic updates. The User Type for those technicians has been updated with the 'Use real-time traffic data' feature enabled, and all activities will have resolved coordinates provided when they are created. Which two statements are correct regarding what those technicians will experience when signed into the OFSC Core Application with that feature enabled?
A. Upon route activation, only the travel duration to their first activity will be updated with
real-time traffic data.
B. When the technician completes an activity, the travel durations to the rest of the
activities along their route will be updatedwith real-time traffic data.
C. When the technician completes an activity, only the travel duration to their next activity
will be updated with real-time traffic data.
D. Upon route activation, the travel durations to all of the activities along their route will be
updated with real-time traffic data.
A company has a policy that even if they route a full day's work to a technician, they would only like to reveal the next two activities on the technician's route ontheir mobile device. How do you use filters to satisfy this requirement?
A. Create an activity filter with "Activity Scheduled in 1,2" and set the filter in the Restriction
and Filters tab for the User Type of the technician.
B. Create an activity filter with "Activity location < 2" and set the filter in the Restriction and
Filters tab for the User Type of the technician.
C. Create an activity filter with "Pending Activity Order in 1,2" and set the filter in the
Restriction and Filters tab for the UserType of the technician.
D. Create an activity filter with "Position in route < 2" and set the filter in the Restriction and
Filters tab for the User Type of the technician.
A customer has a requirement that as part of the process of a resource completing an activity, a report in .PDF format containing the activity completion details be generated automatically. How can this be correctly achieved?
A. Configure the custom report within a Dashboard and retrieve it via the Core API at the
time of activity completion.
B. Develop a javascript plug-in to generate the .PDF report at the time of activity
completion.
C. Add the 'create_report' action to the 'End Activity' screen context and configure it to
generate in .PDF format.
D. Add the custom report to a Dashboard in OFSC, where it can be scheduled and
downloaded.
Which option is correct when "Sharing of the skill in Teamwork" is setto "Summary" for the technicians that have the option to share skills?
A. The team gets the total sum of work skill levels of just one of the team members.
B. The team gets the maximal work skill level of all the team members.
C. The team gets the total sum of work skill levels of all the team members.
D. The assigned work skill assigned to a member does not affect the skills of the team.
Which statement is true regarding Travel Areas in OFSC?
A. Travel Areas define a company's serviceable geography and are made up of groups of
work zones.
B. A Travel Area can be assigned to a bucket or a resource.
C. Travel between work zones within different Travel Areas will not be calculated for
statistical use.
D. A given work zone can be assigned to multiple Travel Areas.
E. Statistics are calculated using the travels between Travel Areas.
A Company has a policy that "Gas Leak" and "Repair" Activity Types must be scheduled immediately to the nearest field resource. In addition, the company needs to ensure that the system routes gas leaks with a higher priority than repairs. What configuration must be used to support this requirement?
A. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent
= Gas Leak, Repair. Set the route plan run schedule = immediately.
B. Set the Activity Priority in the Business Rules screen to Property = Activity Type, Urgent
= Repair, Gas Leak. Set the route plan run schedule = immediately.
C. Set a message stepthat updates the Resource ID property on the activity with the ID of
the closest resource to the job when the activity is added to the bucket.
D. Create a route plan with the cost of not assigning set higher for "Gas Leak" than
"Repair" and set the run schedule to Run Routing = Recurrent and Interval = 1 min.
