|Exam Name||Salesforce Certified Field Service Consultant (SU23)|
|Update Date||September 18,2023|
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Universal Containers wants to help their dispatchers determine the length of time a Work Order should last. What should the Consultant implement to help achieve this goal?
A. Work Types with an Estimated Duration.
B. Operating Hours for Customer Accounts.
C. Work Orders with Operating Hours.
D. Work Types with Service Level Agreement.
which configuration can universal containers use to brand the field service lightning mobile app?
A. Company colours
B. Company address
C. Company style sheets
D. Company logo
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
A. Work Order Line Items
B. Service Contract
C. Work Order
Universal Containers has external resources who only report back once a Service Appointment has been completed. All Internal resources need to report incremental progress on Service Appointments. How should a Consultant recommend implementing statuses to support these different user groups?
A. Configure Status Transitions based on Resource Type.
B. Limit Status Transition based on Profile.
C. Allow Status Transitions based on Role.
D. Block Status Transitions using a Validation Rule.
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories. In which two ways should the Consultant show this relationship? Choose 2 answers
A. Add the Service Territory Location Related List on the Service Territory page layout.
B. Add the Service Territory Location Related List on the Location page layout.
C. Create the Service Territory Location as a Location lookup field.
D. Create the Service Territory Location as a Service Territory lookup field.
How should a Consultant configure Salesforce Field Service to ensure agents and dispatchers can quickly create Work Orders with the appropriate materials?
A. Create Work Types with Work Order Line Items.
B. Create Work Types with Products Consumed.
C. Create Work Types and Locations.
D. Create Work Types with Products Required.
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low. How can universal container technicians achieve this for each product requested?
A. Create a work order line item and a product request line item.
B. Create a product request and a product request line item.
C. Create a product consumed and a product request line item.
D. Create a shipment and a product request line item.
Universal Containers UC wants to ensure that technicians enter required information only once when completing work orders on the field service lightning mobile app. The information entered by technicians need to also update the service appointment and the case that are associated to the work order. What should consultant leverage to ensure the right data is captured from the field service lightning mobile app?
A. Lightning component with required field to update the case, work order and service appointment
B. Quick actions on cases, work orders and service appointment with required fields
C. Quick action on the work order and flow to update the case and service appointment
D. Process builder on case to update the service appointment and work order
Universal container provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different part used, and time spent on each machine when dispatching a technician How should consultants meet these requirements?
A. Work order will have multiple service appointments. Each service appointment will be
linked to the asset
B. Each account will have a service appointment that will represent the work to be done at customer site
C. Work order will have multiple work order line item each work order line item will be link to the asset and have a service appointment
D. Each asset will have a service appointment that will represent work order needed each machine
universal container UC uses two contractors 1 and contractor 2 to perform repair work contractor 1 has provided service for UC for longer period time and considered to have more repair work expertise then contractor 2 How should a consultant configure the contractors experience?
A. Assign contractors 1 and 2 different capacities of repair work
B. Assign contractors 1 and 2 different skill levels for repair works
C. Assign contractors 1 and 2 preferred source
D. Assign contractors 1 and 2 as excluded resources